The Standish Group's CHAOS report has been
talking of billions of wasted dollars on IT
projects for many years. The 34% success rate is
actually a improvement over 2001's figure of
The chaos report defines success as on-time,
on-budget and with most of the expected features.
But is this really success? After all Windows 95
was horribly late yet was extremely successful
for Microsoft's business.
I would argue that it's the estimate that
failed. So the CHAOS report isn't chronicling
software project failure, it's chronicling
software estimation failure.
lots of money was spent on several prototype
systems, of which nearly all worked. The problem
arose when it actually came down to using the
systems. The management here has no concept of
how it runs its processes, because they're held
responsible for money, schedules and people.
Therefor they see very little need to "fix what
ain't broke." They have also been conditioned not
to take a risk. With this kind of corporate
culture, AI expert systems just couldn't be
implemented. They wouldn't take the risk, change
the work, or spend the money to implement the
prototypes. Therefore time after time the systems
died on the vine. SO that after a while it looked
like a lot of money was being wasted on a
technology that didn't work. When I looked at the
data I found out the technology was working they
just weren't using it.
The opinions expressed herein are my own personal opinions and do not represent
my employer's view in any way.
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