There's some storm in a teacup around Facebook's terms of service which is in reality just another iteration of the freak-out-because-web-company-changed-their-terms-of-service that we see in the blogosphere every couple of months. For the most part this is a boring dance but there is an interesting issue around end user expectation around sharing content and ownership of their personal data underneath all the melodrama.

The point of interest is called out in Mark Zuckerburg's post On Facebook, People Own and Control Their Information where he writes

One of the questions about our new terms of use is whether Facebook can use this information forever. When a person shares something like a message with a friend, two copies of that information are created—one in the person's sent messages box and the other in their friend's inbox. Even if the person deactivates their account, their friend still has a copy of that message. We think this is the right way for Facebook to work, and it is consistent with how other services like email work. One of the reasons we updated our terms was to make this more clear.

The issue of what to do with content a user has shared when they decide to delete the content or attempt to revoke it is in an interesting policy issue for sites geared around people sharing content. When I've discussed this with peers in the industry I've heard two schools of thought. The first is that when you share something on the Web, it is out there forever and you have to deal with it. Once you post a blog post, it is indexed by search engines and polled by RSS readers and is then available in their caches even if you delete it. If you send an inappropriate email to your friends, you can't un-send it. This mirrors the real world where if I tell you a secret but it turns out you are a jerk I can't un-tell you the secret.

The other school of thought is that technology does actually give you the power to un-tell your secrets especially if various parties cooperate. There are ways to remove your content from search engine indexes. There are specifications that dictate how to mark an item as deleted from an RSS/Atom feed. If your workplace uses Outlook+Exchange you can actually recall an email message. And so on. In the case of Facebook, since the entire system is closed it is actually possible for them to respect a user's wishes and delete all of the content they've shared on the site including removing sent messages from people's inboxes.

I used to be a member of the second school of thought but I've finally switched over to agreeing that once you've shared something it's out there. The problem with the second school of thought is that it is disrespectful of the person(s) you've shared the content with. Looking back at the Outlook email recall feature, it actually doesn't delete a mail if the person has already read it. This is probably for technical reasons but it also has the side effect of not deleting a message from someone's inbox that they have read and filed away. After all, the person already knows what you don't want them to find out and Outlook has respected an important boundary by not allowing a sender to arbitrarily delete content from a recipient's inbox with no recourse on the part of the recipient. This is especially true when you consider that allowing the sender to have such power over recipients still does not address resharing (e.g. the person forwarding along your inappropriate mail, printing it or saving it to disk).

At the end of the day, many people would like to use technology to solve what is essentially a social problem instead of adjusting their behavior. The bottom line is that even though it is technically possible for Facebook to delete my private messages from your inbox when I decide to delete my account, it would be harmful to your user experience AND it doesn't buy me anything since you've already seen the content. The real solution is for me not to have sent any messages to you that I'll later regret in the first place. Smile

Note Now Playing: Bush - Everything Zen Note


Wednesday, February 18, 2009 3:49:20 PM (GMT Standard Time, UTC+00:00)
I think the point here isn't whether your content is out there or not. I agree that once it's published, you can't take it back. The public outcry is not ab out Facebook having a copy available (which was already covered in the previous TOS, under 'keeping archive copies') but Facebook keeping a _license_ to use this data commercially, irrevocably.
Wednesday, February 18, 2009 7:07:26 PM (GMT Standard Time, UTC+00:00)
@Avner: Exactly. My life isn't their free IStockPhoto.

"to use your name, likeness and image for any purpose, including commercial or advertising" That is NOT acceptable.
Wednesday, February 18, 2009 8:13:11 PM (GMT Standard Time, UTC+00:00)
I largely agree with you and Zuckerberg when we're talking about messaging and what shows up in the feed, wall posts, etc. Things that are like email or postings. Where I disagree with Facebook's terms is with respect to content I upload, like photos and videos. Nobody expects that when they upload a photo they can never delete it, yet that is what the terms seem to say. Same for videos. Does Flickr do this? No. And they actually present a decent photo viewing experience.

And mendicant's post is important as well, especially for photos and videos.

Thursday, February 19, 2009 4:41:34 PM (GMT Standard Time, UTC+00:00)
Excellent post! And welcome to the side of the debate that I've been on for so long. It was a bit lonely over here for a while, but it's great to see the industry moving more and more toward data portability and interoperability and away from the "DRM" view of social content.
Thursday, February 19, 2009 6:43:04 PM (GMT Standard Time, UTC+00:00)
Agree wholeheartedly.

I've published the early drafts for a social media best-practices whitepaper that I've used with clients over the past year. You might enjoy the 'recommendations' section
Sunday, February 22, 2009 3:09:18 PM (GMT Standard Time, UTC+00:00)
For me, the most interesting wrinkle is that people's expectations of ownership vary greatly according to the kind of content discussed - exactly as Andrew describes.

Is papering over a complex reality with a simple, blanket license really the answer? For every complex problem, there is a simple solution, and it is wrong. Copy-on-post for Messages? Sure! Don't do it with my Notes or photos.

I understand Mark's desire to run his platform and not get sued, but Mark... Do you really need the right to sub-license my Notes and pictures? The right to publicly perform the contents of my message?

Even on a web where I can't guarantee deletion of anything, the principle of least privilege applies.

I would be comforted, however, if instead of simply claiming "We need these privileges because it's complicated," Facebook would come up with a TOS that actually reflected that and gave me some confidence that they cared about my privacy.
The reality is that Facebook will probably thrive with any TOS, merely due to public apathy.
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